Privacy Policy
The Creative Healer is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, share, and protect your personal information when you visit our website, www.thecreativehealer.co.uk.
By using our website, you agree to the collection and use of information in accordance with this Privacy Policy.
1. Who We Are
The Creative Healer is a UK-based business providing services, classes, and resources related to creative healing and wellbeing.
If you have any questions regarding this Privacy Policy or how we handle your personal information, please contact us:
The Creative Healer
Email: hello@thecreativehealer.co.uk
Website: www.thecreativehealer.co.uk
2. Information We Collect
We may collect and process the following information:
Information You Provide to Us
When you interact with our website, you may provide:
Your name
Email address
Telephone number (if provided)
Billing and payment information
Information submitted through contact forms
Information submitted when purchasing products or services
Information provided when subscribing to our newsletters or marketing communications
Information Collected Automatically
When you visit our website, we may automatically collect:
IP address
Browser type and version
Device information
Operating system
Pages viewed
Time and date of visits
Referring website addresses
Website usage and interaction data
3. Cookies and Analytics
Our website uses cookies and similar technologies to improve user experience and understand how visitors use our website.
We use Google Analytics to collect anonymous information about website usage, including:
Number of visitors
Pages visited
Time spent on the website
Traffic sources
Google Analytics may collect information such as your IP address and device information. This information helps us improve our website and services.
You can control cookie preferences through your browser settings and may refuse cookies if you choose. Please note that some website features may not function properly without cookies.
4. How We Use Your Information
We use your information to:
Provide our services and products
Process payments and transactions
Respond to enquiries and customer support requests
Deliver purchased products or services
Manage bookings, consultations, or appointments
Send newsletters and marketing communications (where you have consented)
Improve our website and user experience
Analyse website performance and visitor behaviour
Comply with legal and regulatory obligations
Prevent fraud and maintain website security
5. Payment Processing
When you make a purchase through our website, payment information is processed securely by our payment service providers.
We do not store full payment card details on our servers. Payment providers process your payment information in accordance with their own privacy policies and security standards.
6. Email Marketing
If you subscribe to our mailing list or provide consent to receive marketing communications, we may send:
Newsletters
Updates about services and events
Promotional offers
Educational content
You may withdraw your consent and unsubscribe at any time by:
Clicking the "unsubscribe" link included in our emails; or
Contacting us directly.
We will never sell your email address to third parties.
7. Legal Basis for Processing
Under UK data protection law, we rely on one or more of the following legal bases:
Your consent
Performance of a contract
Compliance with legal obligations
Legitimate business interests
Protection of vital interests where applicable
8. Sharing Your Information
We may share your information with trusted third parties where necessary, including:
Payment processors
Website hosting providers
Email marketing providers
Analytics providers such as Google Analytics
Professional advisers, accountants, or legal advisers
Regulatory or law enforcement authorities where legally required
We do not sell your personal information to third parties.
9. Data Retention
We retain personal information only for as long as necessary to:
Provide our services
Fulfil contractual obligations
Meet legal, accounting, or tax requirements
Resolve disputes
Enforce our agreements
When personal information is no longer required, it will be securely deleted or anonymised.
10. Data Security
We take appropriate technical and organisational measures to protect your personal information against:
Unauthorised access
Loss
Misuse
Alteration
Disclosure
While we take reasonable precautions, no internet transmission or electronic storage system can be guaranteed to be completely secure.
11. Your Rights
Under the UK General Data Protection Regulation (UK GDPR), you have the right to:
Access your personal data
Correct inaccurate information
Request deletion of your data
Restrict processing
Object to processing
Withdraw consent
Request data portability
Lodge a complaint with the relevant supervisory authority
To exercise your rights, please contact us using the details provided above.
12. International Transfers
Some third-party service providers may process data outside the United Kingdom.
Where personal data is transferred internationally, we take appropriate measures to ensure adequate protection of your information in accordance with applicable data protection laws.
13. Third-Party Links
Our website may contain links to external websites.
We are not responsible for the privacy practices or content of third-party websites. We encourage you to review their privacy policies before providing personal information.
14. Children's Privacy
Our website and services are not intended for children under the age of 16.
We do not knowingly collect personal information from children. If we become aware that such information has been collected, we will take appropriate steps to remove it.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Any changes will be posted on this page along with an updated "Last Updated" date. We encourage you to review this policy periodically.